Privacy Policy

Last updated: September 23, 2026

Silentium ("we", "us", "our") operates this store and website at trysilentium.com, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or otherwise communicate with us. By using the Services, you confirm that you have read this Privacy Policy.

Personal information we collect

  • Contact details: your name, billing address, shipping address, phone number and email address.
  • Financial information: payment card details, transaction details, form of payment and payment confirmation. Card data is processed by our payment providers; we do not store full card numbers.
  • Account information: username, password, preferences and settings, including subscription settings.
  • Order information: the products you view, add to your cart, buy, return or cancel, and your past orders.
  • Communications: information you include when you contact us, for example for customer support.
  • Device and usage information: your device, browser, network connection, IP address, and how and when you interact with the Services, collected through cookies and similar technologies.

How we use your personal information

  • To provide the Services: process payments, fulfil and ship orders, manage subscriptions, handle returns and refunds, and maintain your account.
  • Marketing and advertising: send you promotional emails or text messages if you opted in, and show you ads on other websites and platforms (for example Meta, Pinterest and Google) based on your activity on the Services.
  • Security and fraud prevention: detect, investigate and prevent fraudulent, unauthorized or illegal activity.
  • Communicating with you: answer questions and provide customer support.
  • Legal reasons: comply with applicable law and respond to lawful requests.

How we disclose personal information

We share personal information with service providers that perform services on our behalf, such as Shopify (hosting and checkout), payment processors, shipping carriers and fulfilment partners, email and SMS providers, analytics providers and advertising partners. We may also disclose information when you direct us to, in connection with a business transaction such as a merger, or to comply with legal obligations. We do not sell your personal information for money.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. For more information, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to run the store, remember your cart and preferences, understand how the Services are used and measure our advertising. You can manage cookies in your browser settings. Blocking some cookies may affect how the Services work.

Third-party websites and links

The Services may link to websites operated by third parties. We are not responsible for the privacy or security practices of those sites. Please review their policies.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Security and retention

No security measure is perfect. We use reasonable safeguards to protect your information and keep it only as long as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to opt out of targeted advertising or the "sale" or "sharing" of personal information, and to withdraw consent. If you live in the United Kingdom or the European Economic Area, you may also object to or restrict processing. You can unsubscribe from marketing emails at any time with the link in each email. We honor the Global Privacy Control signal where required by law. We will not discriminate against you for exercising these rights and may need to verify your identity before we act on a request.

Complaints

If you have a complaint about how we process your personal information, please contact us first. Depending on where you live, you may also complain to your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country where you live, including in the United States. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version here and change the "Last updated" date.

Contact

Questions about this Privacy Policy, or want to exercise your rights? Email info@trysilentium.com, call +1 512-782-4595, or write to Silentium, 30 N Gould St Ste 700, Sheridan, WY 82801, United States.